Verba and Non-Verbal Communication Theories

In all chat events, unless on that point is a relationship betwixt actions and words, the message can be wrongly interpreted. I ob distributed a discourse between a barkeep and a guest in busy and displace bar. The client wanted the buy star to a greater extent double bourbon but the bartender ref utilise to sell to him. This resulted in a serial publication of communication theories, which will be analysed later.In order to analyse the communication theories that succeed most insight into gaining the kinetics of the ob dishd event, it is necessary to define what communication is and examine the varied communication models and theories apply in the observed event. In the mise en scene of the observed event, literal and sign-language(a) communication, paralanguage, hoo-hah (psychological and physical), attribution errors, remains suits (emblems, illustrators, affect displays and regulators) atomic number 18 the communication theories that will be examined to su ggest how they all corporate trust to give more nitty-gritty to messages.Communication is a mental process of which information flows from atomic number 53 source to a receiver and back. ( who) communication is a devil mode process which is apprehend solely when the receiver gives feedback that he or she has unsounded the message. When people use words to communicate, they do non just listen to what is state in order to understand the message. They in addition look at the someone who is speech to see what their body is doing and listen to the way they be saying the words to understand their full message. For example, in the observed event, 80% of the communication has been made before the customer even opened his mouth to speak.The customer staggered to the bar and verbally asked to be served one more double bourbon. The bartender refused to serve him because he knew the customer is already drunk and according to the NSW law, should not be served every more drinks. T he question is how did the bartender inhabit the customer was drunk? As fence to the verbal message, the bartender was fitted to decipher the nonverbal messages being sent by the customer the disturbed balance in his movement, his glassy centers, smell of alcohol, sweat on his face, and the muddled speech. ll these show upd to the bartender that this customer is drunk.When his gather up was denied, the customer became defensive saying he was not drunk. He refused the alternative non-alcoholic drinks offered by the bartender and became instantly aggressive, yelling and abusing the bartender. iodine could read the render of paralanguage in the customers phonation. Paralanguage is the frank (but nonverbal) dimension of speech. (reading 2. 2) one could read from the juicy pitch of his voice, and the angry tone of his voice which was becoming loud that the customer is outset to get angry and aggressive.One could likewise see the angry look on his face this is called affect display which is whatsoever emotional response in a communication. There are also different body movements by both(prenominal) the bartender and the customer that all gave more meaning to the conversation. For example, when the customer could not be controlled, the bartender called the security staff by training his hand palm up and establishing eye contact with him. The security understand flat that his service was needed at the bar.This nonverbal body movement is called emblems. According to ( textbook p. 69) emblems are those gestures that have a peculiar(prenominal) verbal translation. Another body movement was the way the bartender was shaking his division side to side at the aforesaid(prenominal) time he was declining the customers request. This type is called an illustrator. Illustrators are all those gestures that go along with our speech. (textbook p. 70) There was also the evidence of repetitions of messages in the observed event. the bartender had to formulate t o the customer over and over over again why he would not serve him more alcohol because the customer unplowed saying he should be served now.Here, there was difficulty getting the message across to the customer and this could be delinquent to a particular barrier to communication called hindrance. mental disorder is any distortion factor that blocks, disrupts, or distrusts the message being sent to the receiver, in use(p) with the communication process. (textbook p. 7) In this context, the noise could be psychological due to the emotional state of the customer (being drunk) or physical noise stemming from the loud music in the connection and also the presence of many people. not getting the message across comfortably could also be due to attribution errors which are errors people make because they particularise a certain meaning to something that was not intended.In this event, the customer is of Indian furrow so it could be that he understood the bartenders shaking of fo untain address to be a Yes instead of No. This is because a slow shaking of head in India means Yes. The presence of regulators such(prenominal) as pauses that occurred throughout this conversation indicate opportunities for feedback and responses to be sure the other person is listening. To conclude, communication, which is the exchange of ideas, knowledge, information and attitudes, is much more than words.Although verbal and nonverbal communication are similar in that they both pick out meanings and different in more ways, both of them put together provide complete meaning of the message. Even though they process together, it is nonverbal communication that accounts for 65 to 93% of the total meaning of communication. (birdwhitsell, 1970 mehrabian, 1981). This means that what is not being said in a communication determines the success or chastisement of that communication. Due to the dynamic nature of communications, it is grievous to master nonverbal behaviours especially in service industries like tourism and cordial reception for effective communication.The bartender being able to know the customer was drunk was due to the nonverbal symptoms of drunkenness. Most symptoms of drunkenness are universal irrespective of age, gender, culture or origin and can be advantageously identified. Thus the different communication theories used in this communication event verbal and nonverbal communication (vocal and nonvocal), the different types of body movements, noise (physical and psychological), attribution errors all combine to provide the most insight into taste the dynamics of the observed event.